Welcome to the first weekly Operator's Edge. One lesson, one tool, done.
The lesson: most pre shifts are either skipped or turn into a 20 minute lecture. Neither one helps. The best ones I ever ran were five minutes, same order every day, and the team could run it without me.
This week's free tool: my 5 minute line up script
The numbers (30 seconds): last night's sales, covers, and one thing we did well.
The board (1 minute): 86s, features, and what we need to push.
The book (1 minute): reservations, large parties, VIPs and allergies.
One skill (2 minutes): one wine, one dish, or one step of service. Just one.
The win (30 seconds): name one person who did something great yesterday.
Copy it, print it, tape it by the time clock. After two weeks, hand it to a lead and let them run it.
Run a tight house,
Rob Bruni
Founder, OpsEdge Hospitality
P.S. If you want a full system behind this, the Bartender Training Manual and the training templates are in the shop: opsedgehospitality.etsy.com